USI Insurance Services · 4 hours ago
Benefits Administrator
United States
Full-time
Remote
Entry Level
$55K/yr - $60K/yr
2+ years expUSI Insurance Services is one of the largest insurance brokerage and consulting firms in the world, committed to providing innovative risk management and benefit solutions. The Benefits Administrator role involves supporting multiple client accounts through benefits administration software, managing client relationships, and ensuring seamless communication between clients and carriers.
Commercial InsuranceConsultingEmployee BenefitsFinancial ServicesHealth InsuranceInsuranceRisk Management
Responsibilities
Provide best-in-class service to manage and retain clients and drive growth
Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients
Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes
Provide insurance and benefits administration technical expertise to clients and internal account management and sales team
Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors
Manage carrier sites on behalf of clients as needed
Participate in client meetings regarding benefits administration system and processes
With guidance, communicate strategy/value on the benefits administration system and processes
Assist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications
Provide resolution support and oversight for employee issues
Participate in peer review process as both a participant and reviewer of standard and complex deliverables
Follow department procedures to ensure a consistent employee and client experience
Work collaboratively with team members to support all clients as needed
Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions
Keep current on benefits administration technology and trends
Qualification
Required
2-3 years of customer service experience related to employee benefits
High School Graduate required
Advanced understanding of employee benefits administration systems
Comfortable with internet-based programs and Microsoft Office products
Strong communication skills
Detail oriented and able to prioritize
Ability to carry out complex tasks with many concrete and abstract variables
Able to work in a fast-paced, team environment with minimal instruction
Able to define problems and generate potential solutions
Preferred
College degree preferred
Employee Navigator benefit administration or comparable preferred
Benefits
Medical
Wellness
Dental
Vision
401(k)
Flexible spending and health savings accounts
Short and long-term disability
Life insurance
Other unique employer-sponsored and voluntary programs
Generous paid time off policy
Paid family leave benefit
Paid holiday time
Company
USI Insurance Services
USI Insurance Services is an insurance brokerage and consulting firm that delivers diversified insurance and financial services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1BKey Investors
Kohlberg Kravis Roberts
2023-09-11Private Equity· $1B
2017-03-17Secondary Market
2017-03-17Acquired
Leadership Team
Stew Gibson
Senior Vice President and Chief Information Officer
Dave Petno
Vice President, Employee Benefits Consultant
Recent News
USI Insurance Services
2025-10-25
2025-10-21
Company data provided by crunchbase