FedEx · 7 hours ago
VP Global Programs
Memphis, TN
Full-time
Hybrid
Director/Executive
10+ years expFedEx is a global leader in logistics and delivery services, and they are seeking a VP Global Programs to oversee the Onboard to Collect (OTC) process. This role involves redesigning the customer journey from onboarding to payment collection, ensuring a seamless experience across various functions within the organization.
E-CommerceLogisticsShippingSupply Chain Management
Responsibilities
Own the end-to-end, redesign of the on board to collect (OTC) value stream, from customer onboarding through billing, payment and collections
Ensure seamless handoffs across functions (Sales, Customer Experience, Product, Finance, Data & Technology, Legal)
Work closely with all functions tied to the OTC experience to eliminate siloes and manage the process horizontally, not departmentally
Define and protect customer experience standards across onboarding, billing accuracy, payment ease and dispute resolution
Reduce customer friction and ensure the value stream delivers speed, clarity and trust for customers
Define enterprise-level KPIs and track performance end-to-end, versus by department
Establish and/or refine standard enterprise processes, including partnering with Data & Technology and Digital teams to automate and simplify
Lead continuous improvement and transformation efforts to build modern and simplified processes centered on the customer experience
Qualification
Required
Bachelor's degree/ equivalent required; MBA or advanced degree preferred
Ten (10) years in related back-office business experience (e.g. finance, marketing, procurement, customer experience), which includes five (5) years in management/leadership position
Proven track record of successfully leading strategic initiatives in global and matrixed environments
Experience leading large enterprise scale business process transformations: business process reengineering using technology to automate business processes, ideally working knowledge and experience in Agentic
Experience leading a global process design tied to enterprise transformation
Strong leadership and team-building skills
Strong business acumen across all functional disciplines with the ability to connect capability strategies to operational and financial outcomes
Exceptional communication skills and executive presence; comfortable presenting to C-suite stakeholders
Strong analytical, data-driven, problem-solving, and digitally savvy mindset with comfort leading digital and analytics transformations
Ideal candidate will have experience leading large scale, global business transformation initiatives spanning multiple functions and, or business units. You should have an understanding of the end-to-end, back-office value chain of a typical, global Fortune 100 company
Preferred
OTC experience
Agentic AI experience
global process automation
Company
FedEx
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services.
10001+ employees
H1B Sponsorship
FedEx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.5BKey Investors
JP Morgan Chase
2024-03-15Post Ipo Debt· $3.5B
1998-01-20Post Ipo Equity
1995-01-01Post Ipo Equity
Leadership Team
Rajesh Subramaniam
President, CEO, and member of the Board of Directors
John W. Dietrich
Executive Vice President and Chief Financial Officer
Recent News
Digital Commerce 360
2026-01-07
2026-01-06
Company data provided by crunchbase