Ricoh USA, Inc. · 4 hours ago
Site Leader-2nd shift
United States
Full-time
Onsite
Entry, Mid Level
$18/hr - $20/hr
2+ years expRicoh USA, Inc. is an integrated solutions provider focused on connecting people and technology. The Site Leader is responsible for servicing and repairing company products at customer locations, managing territory and customer relationships, and driving revenue opportunities.
ConsultingDocument PreparationInformation Technology
Responsibilities
Achieve expected productivity levels associated with assigned workload and experience
Manage territory, inventory, and customer relationships
Demonstrate excellent technical and customer service skills
Actively drive revenue opportunities through supply leads, contract sales, network support leads, and print assessment leads
Perform full range of service procedures including diagnostics, installation, removal, and retrofits on assigned equipment
Execute basic connected installations, set up IP addresses, download printer drivers, and provide customer training on printing functions
Troubleshoot and repair or replace equipment components as necessary on B&W, color, and multifunctional devices
Demonstrate required digital competencies for assigned products
Complete technical training on new equipment as assigned
Execute all required territory management and call handling procedures
Collaborate with sales partners to maximize equipment leads and upgrade opportunities
Maintain and manage parts inventory with high accuracy
Adhere to territory backup plans
Complete all required administrative tasks accurately and on time
Comply with all company policies
Interact with external customers to determine service needs and ensure high satisfaction
Provide technical assistance to less experienced technicians
Exhibit professional appearance and demeanor at all times
Maintain productive, professional relationships with company personnel
Contribute positively as a team member
Maintain “car stock” inventory
Perform other duties as assigned
Qualification
Required
High School Graduate
Journeyman-level technical knowledge typically gained through technical school and 2+ years of related experience
Valid state driver's license and minimum auto insurance coverage per company policy (extensive use of personal car required)
Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competencies
Methodical approach to problem-solving and troubleshooting
Strong interpersonal and verbal communication skills
Excellent customer service skills, including follow-up for issue resolution
Ability to read and comprehend technical manuals and parts books
Working knowledge of PCs and associated software applications
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase