Product Support Engineer 3 jobs in United States
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Lam Research · 5 hours ago

Product Support Engineer 3

positionChandler, AZ
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Lam Research is focused on providing premier customer support throughout the lifecycle of their products. As a Regional Product Support Engineer, you'll provide advanced technical support to field engineers and technicians, troubleshooting complex equipment and ensuring customer satisfaction.

CleanTechManufacturingSemiconductor
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Provides remote response and on-site advanced level support to analyze, troubleshoot and manage tool down escalations and provide performance improvements solutions of all Lam semiconductor processing equipment in a clean room environment at customer sites
Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions
Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems
Troubleshoot technical problems by providing root cause hypothesis, analysis and action plans with detail problem statements, data analysis and success criteria
Liaises between Customers and Product Groups to ensure closure of product issues
Participates in Lam’s worldwide technical community and actively shares knowledge
Acts as technical mentor for field and account engineers and may design or conduct training sessions
Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue

Qualification

Technical supportTroubleshootingElectro-mechanical systemsData analysisCustomer serviceCommunication skillsMentoring

Required

Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience

Benefits

Comprehensive set of outstanding benefits

Company

Lam Research

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Lam Research supplies wafer fabrication equipment and services to the worldwide semiconductor industry.
dateFounded in 1980
location
Fremont, California, USA
people-size10001+ employees
web-link
http://www.lamresearch.com

H1B Sponsorship

Lam Research has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (242)
2024 (239)
2023 (170)
2022 (216)
2021 (242)
2020 (182)

Funding

Current Stage
Public Company
Total Funding
unknown
1984-05-11IPO

Leadership Team

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Tim Archer
President and CEO
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Rick Gottscho
Exec VP and CTO
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Recent News

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Company data provided by crunchbase