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IGS Energy · 10 hours ago

Customer Solutions Specialist

Ohio, United States

Full-time

Onsite

Entry Level

$34K/yr - $52K/yr

2+ years exp

IGS Energy is seeking a Customer Solutions Specialist to act as brand champions in their Solutions Center. The role involves building customer connections and providing exceptional experiences while educating customers on sustainability initiatives and IGS products.

EnergyEnergy ManagementOil and GasRenewable Energy

Growth Opportunities

No H1B

Responsibilities

Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers

Must be comfortable speaking to IGS sustainability initiatives and the value of green energy

Ability to effectively educate on all IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention

Conducts proactive consultative analysis to identify and act upon opportunities to support our various lines of business through up-sell and cross-sell conversations

Achieves all customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures

Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries

Assisting customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information

Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations

Complete additional duties and responsibilities as assigned

Qualification

Customer experienceCommunication skillsMultitaskingSales skillsBasic Windows knowledgeMS Office SuiteTeam-oriented

Required

Possess strong interpersonal, verbal, and written communication skills and be results oriented

Excellent customer experience and conversational skills

Possess ability to identify and overcome customer objections

Ability to multitask effectively and adhere to a weekly set schedule

Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment

Basic knowledge of Windows, MS Office Suite, and Internet Explorer

High school diploma or equivalent

2 years' experience in a customer facing environment preferred

Applicants must be authorized to work in the US on a full-time basis

Preferred

2 years' experience in a customer facing environment preferred

Benefits

Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.