Pike Engineering ยท 7 hours ago
IT Support Analyst
4721 Hargrove Road, Raleigh, NC, 27616, US
Full-time
Onsite
Mid Level
4+ years expPike Engineering is seeking an IT Support Analyst to serve as the primary IT support liaison for their region. The role involves managing escalated incidents, assisting end users with hardware and software inquiries, and performing asset management.
ConsultingEnergyProject ManagementTraining
Responsibilities
Image, configure, and deploy all IT hardware, peripherals, mobile devices, and software for all Pike Employees
Troubleshoot and resolved all IT related incidents with cooperation from other departments within IT Operations
Document support incidents in detail within the Help Desk ticketing system
Work with ITAM (Asset Management) to ensure an accurate inventory
Coordinate and configure IT products and services for activities such as video conferencing, webinars, and conference room presentations, off site meetings
Works with remote users to solve both application and connectivity issues on desktop, laptop, and mobile devices
Create, review, edit and share documentation to all team members
Researches, recommends, and implements solutions with direction from the Manager or team leader
Responsible for assisting in the support of our mobile product line to iOS devices on all major carriers
Participate in weekly on-call rotation for escalation coverage supporting for the Service Desk
Publish and review documents in the knowledge base to help assist team members
Qualification
Required
Associates degree in Computer Science, Information Technology, and/or 4+ years of related hands-on experience
Active Directory administration experience
Microsoft O365, Windows 10/11, and MDM experience
Must be available to travel nationwide, up to 10% to support, setup, and dismantle supported office
Must be available to work non-traditional hours when required
Excellent customer service skills for a diverse customer base
Strong attention to detail with an emphasis on written and verbal skills
Takes initiative and works as a team player
Maintain a clean appearance and clean work area
Must be able to lift and carry 50lbs
Preferred
Intune and SCCM experience
Microsoft certification(s) or CompTIA certification(s)
Experience with Apple iPads and iPhones
Experience supporting multiple locations
Experience supporting C-level or VP Executives
Experience supporting AV/Conference rooms
Experience supporting printers/scanners
Company
Pike Engineering
Pike Engineering is an engineering, consulting, and technical services company.
10001+ employees
H1B Sponsorship
Pike Engineering has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (1)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase