Erie Insurance Group · 2 hours ago
First Notice of Loss (FNOL) Representative II
Erie, PA, US, 16530
Full-time
Onsite
Entry Level
$40K/yr - $64K/yr
1+ years expErie Insurance Group is a Fortune 500 company that values diversity and inclusion among its team of over 6,000 employees. They are seeking a First Notice of Loss (FNOL) Representative II to assist customers with inquiries, complaints, or problems using their knowledge of company products and services. The role involves responding to customer inquiries, resolving issues, and providing claims services while working in a 24/7 customer service center.
Property Insurance
Responsibilities
Utilize various platforms to respond to inquiries from customers
Applies a working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision
Resolves issues within scope of authority, escalates to appropriate area/person of authority as determined by company/department policy and procedure
In accordance with ERIE policy and procedures, and within scope of authority manages and services office account books of business
Applies proficient knowledge of ERIE systems and products by responding to callers concerns for all lines of business. Works independently to process more complex loss reports and claims within scope of authority and guidelines provided. Provides claims services, including but not limited to repair options, rental reservations, property mitigation and towing
Acts as first point of contact for the escalation of calls, complaints, or complex problems
Handles additional tasks including, but not limited to social media monitoring / responses and variety of queue work
Settles claims within scope of authority
Provides department Employees with assistance in servicing customers
Attends appropriate training and informational meetings to learn and maintains a working knowledge of ERIE policies, procedures, and processing systems, as well as industry knowledge and applicable licensure
Trains and mentors less experienced staff and acts as subject matter expert (SME) for department and projects, as applicable
Qualification
Required
High school diploma or GED required
One year of any combination of contact center, claims handling, office management clerical or relevant customer service experience required
Proficiency with word processing and spreadsheet software required
Must be able to work a schedule commensurate with department hours
Department is open 24 hours, every day of the year, including holidays
Licenses based on changing compliance requirements required, as applicable
Preferred
Completion or active pursuit of insurance education preferred
Knowledge of billing practices and procedures and ERIE lines of business preferred
Demonstrated ability to type a minimum of 28 words per minute preferred
Adjuster license in West Virginia, North Carolina, and Kentucky preferred
Preferred courses or designations: General Insurance (INS 21, 22, 23), AIS (Associate in Insurance Services)
Benefits
Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development. Including a tuition reimbursement program for higher education and industry designations.
Company-paid basic life insurance
Short-and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for service to your community
Dollar-for-dollar matching of your charitable gifts each year.
Company
Erie Insurance Group
Erie Insurance offers a range of services to meet family insurance needs, including a variety of home and tenant (renters) insurance policy.
5001-10000 employees
H1B Sponsorship
Erie Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (15)
2023 (16)
2022 (14)
2021 (6)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-10-13IPO
Leadership Team
Ron Habursky
SVP & Chief Investment Officer
Timothy Shine
Senior Vice President
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-11-26
2025-10-31
Company data provided by crunchbase