Information Technology Service Management Lead jobs in United States
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Insight Global · 8 hours ago

Information Technology Service Management Lead

positionIndependence, OH
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$0/yr - $110K/yr
date5+ years exp

Insight Global is supporting one of their largest clients in hiring for an IT Service Management Lead in their Cleveland, OH office. This role involves leading the implementation of a new enterprise ITSM platform and requires a strong background in ITIL and ITSM best practices.

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H1B Sponsor Likelynote

Responsibilities

Lead the implementation of their new enterprise ITSM platform, Freshservice
Demonstrated success in implementing, governing, and improving ITSM processes in mid-to-large organizations
Develop and communicate metrics, dashboards, and executive-level reporting
Facilitation, training, and stakeholder engagement

Qualification

ITIL 4 Foundation CertificationIT Service ManagementEnterprise ITSM PlatformAnalytical skillsMetricsTraining skillsStakeholder engagementFacilitation skillsLeadership abilitiesCollaboration skillsTime management

Required

5+ years of experience in IT Service Management or IT Operations leadership roles
College degree or equivalent required
ITIL® 4 Foundation Certification
Prior experience working with an enterprise ITSM Platform
Demonstrated success in implementing, governing, and improving ITSM processes in mid-to-large organizations
Strong analytical and root cause analysis skills, with the ability to translate findings into actionable improvements
Proven ability to develop and communicate metrics, dashboards, and executive-level reporting
Excellent facilitation, training, and stakeholder engagement skills
Strong leadership, collaboration, and time management abilities

Preferred

advanced ITIL certifications preferred
Freshservice preferred; ServiceNow, Remedy or other equivalent tools are acceptable

Benefits

Healthcare insurance offerings
Paid leave

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase