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Chenega MIOS SBU · 6 hours ago

Senior VTC Technician

Fort Belvoir, VA

Full-time

Onsite

Senior Level

5+ years exp

Chenega Military, Intelligence & Operations Support (MIOS) is seeking a Senior VTC Technician to enhance skills and build a career in a rapidly evolving business climate. The role involves daily management of site VTC and conference room systems, including scheduling, troubleshooting, and providing technical support for video teleconferencing operations.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform video capturing and transfer video to a media streaming server

Perform troubleshooting of VTC and conference room equipment and execute repair or initiate trouble ticket to appropriate office for support of components and connections external to the site VTC system

Perform routine performance testing to ensure VTC and other conference room equipment computer workstations operate at optimal performance and capacity

Resolve system operational problems by troubleshooting and performing fault isolation

Schedule AV/VTC sessions, maintain a call schedule, and coordinate reservations and scheduling of AV/VTC services with outside agencies for executive level users

Perform setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC/presentation sessions

Provide client training and training on control, interfaces, and use of the audio/visual and VTC equipment

Act as equipment custodian and perform inventory asset management and accountability functions

Conduct site surveys to establish AV/VTC systems and equipment customer requirements

Draft Standard Operating Procedures (SOP) for VTC operations

Troubleshoot systems failures and accessibility problems, monitor system performance, and track usage

Develop and deliver a trend analysis of system load, usage, and response

Perform system security functions, including system security plans

Operate, schedule, facilitate, and maintain SBU and SECRET common-user VTC Studio

Provide interface access for VTC and secure telephone equipment and provide design and installation advice and technical support

Operate and maintain a VTC Bridge (switch) within the common-user VTC suite to allow multiple sessions and multiple users per session

Train other information technology professionals

Complete annual company and customer training requirements

Record labor hours daily

Other duties as assigned

Qualification

VTC system managementTandberg/Cisco CodecsComputer Environment Security+ IAT Level IINetworking knowledgeMulti-security classified VTCMicrosoft Office proficiencySupervisory experienceProblem-solving skillsLeadership skillsEffective communication