Apply on Employer Site

Simpro Software · 11 hours ago

Customer Operations Analyst

Miami Office

Full-time

Onsite

Entry, Mid Level

Simpro Software is a progressive company focused on providing data-driven insights for customer-facing teams. The Customer Operations Analyst will analyze customer and revenue data, build operational dashboards, and ensure data accuracy to support decision-making and operational efficiency across the organization.

Asset ManagementEnterprise Resource Planning (ERP)Facility ManagementInformation TechnologyMobileMobile AppsSaaSSmall and Medium BusinessesSoftwareTask Management

Responsibilities

Analyze customer and revenue data to support Customer Operations, RevOps, and go-to-market teams with clear, actionable insights

Build, maintain, and enhance operational dashboards and reports that track key customer lifecycle metrics (e.g., onboarding, adoption, retention, expansion)

Partner with RevOps Data Engineering to ensure data pipelines, models, and definitions support reliable reporting and analysis

Own the accuracy and consistency of key Customer Operations metrics, ensuring alignment with RevOps and Finance definitions

Conduct ad hoc analyses to identify trends, drivers, and opportunities related to customer behavior, operational efficiency, and revenue performance

Translate business questions into structured analyses and clearly communicate findings to both technical and non-technical stakeholders

Support the certification and ongoing improvement of core operational dashboards used by customer-facing teams

Proactively identify data quality issues, metric inconsistencies, or reporting gaps, and collaborate with cross-functional partners to resolve them

Contribute to documentation of metrics, dashboards, and analytical assumptions to improve transparency and self-service reporting

This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group

Qualification

SQLData analysisDashboard buildingBusiness Intelligence toolsData modelingRevenue Operations experienceSaaS experienceCommunication skillsCross-functional collaborationAttention to detail

Required

Bachelor's degree in Business, Analytics, Economics, Computer Science, or a related field

Strong proficiency in SQL; experience querying large datasets in a cloud data warehouse (e.g., Google BigQuery) is highly preferred

Experience building dashboards and reports using modern BI tools (e.g., Looker, Tableau, Power BI, or similar)

Solid analytical skills with the ability to collect, organize, analyze, and interpret complex datasets with high attention to detail

Strong business acumen and ability to connect data insights to operational and revenue outcomes

Clear written and verbal communication skills, with the ability to explain analytical findings to non-technical audiences

Comfort working cross-functionally and managing multiple priorities in a fast-paced environment

Preferred

Experience in Revenue Operations, Customer Operations, SaaS, or subscription-based businesses is a plus

Familiarity with data modeling concepts, ETL processes, or Python is a plus but not required

Benefits

Responsible Time Off

Comprehensive medical, dental, vision package with 100% employer paid options

Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.

Wellness Challenge App, Diabetes Prevention App, and Health Hub App

401k/Retirement Plan with 6% employer match

Generous Parental Leave Program

Paid Volunteer Leave Days

Public Holiday Exchange Scheme

Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!

Talent Referral Program – get rewarded for referring a friend to join our team!

Diverse training & internal networking opportunities across all of our product lines

Opportunities for career progression and development

Service recognition awards