GraceMark Solutions · 4 days ago
Business Analyst – Cisco Enterprise Agreements & Licensing
North Carolina, United States
Contract
Onsite
Mid Level
$24/hr - $24/hrGraceMark Solutions is seeking a detail-oriented and highly analytical Business Analyst with strong hands-on experience in Cisco Enterprise Agreements and Licensing. The role involves providing business and operational support, managing cases, resolving escalations, and collaborating with cross-functional teams to deliver high-quality outcomes in a fast-paced Cisco enterprise environment.
EmploymentMarket ResearchOutsourcingProfessional ServicesStaffing Agency
Responsibilities
Provide business and operational support through effective case management and issue resolution
Manage and support Cisco Enterprise Agreements (EA), including renewals, amendments, and customer inquiries
Work extensively with Cisco CCW (Commerce Workspace), software licensing, and EAWS to process requests and resolve issues
Analyze customer requests to identify the best possible solution while minimizing escalations
Perform root cause analysis and implement both immediate fixes and long-term preventive solutions
Coordinate with internal teams (Sales, Operations, Finance, CX, and Engineering) to ensure timely and quality delivery
Identify gaps in current processes and actively contribute to process improvement initiatives
Support Customer Experience (CX) and understand end-to-end operational workflows
Work in a high-pressure, cross-functional environment while managing changing priorities
Qualification
Required
Hands-on experience with Cisco Enterprise Agreements (EA)
Strong working knowledge of Cisco CCW, Software Licensing, and EAWS
Experience in business support and case management
Strong analytical and problem-solving skills
Ability to perform root cause analysis and implement sustainable solutions
Experience coordinating with multiple teams to drive task completion
Self-motivated, self-driven, and proactive
Excellent verbal and written communication skills
Strong team player with a flexible mindset
Creative, positive, and solution-oriented attitude
Ability to adapt quickly to changing priorities and business needs
Candidate must be local to RTP, NC and available to work onsite
Preferred
Understanding of Customer Experience (CX) and operational processes
Prior experience working in Cisco or Cisco partner environments
Company
GraceMark Solutions
GraceMark Solutions is a workforce solutions firm focused on staffing, payroll, recruitment, and market research services.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase