ePlus inc. · 16 hours ago
Service Desk Analyst II
Henderson, NV
Full-time
Hybrid
Mid Level
$21.63/hr - $31.25/hr
3+ years expePlus inc. is a company focused on providing technical support services, and they are seeking a Service Desk Analyst II to assist customers with Level 2 technical issues. The role involves troubleshooting, problem-solving, and ensuring timely resolution of customer inquiries while maintaining excellent customer service standards.
Cloud ComputingData CenterInformation TechnologyIT ManagementSoftware
Responsibilities
Provide excellent customer service to our customers, at all times
Respond to customer inquiries in person, electronically and via phone
Troubleshoot, problem solve and resolve customer issues
Document, track and monitor problems to ensure resolution in a timely manner
Work in a team environment and participate positively with the team
Update customers when issues are resolved
Update relevant issue tracking systems appropriately
Mentor and/or train Service Desk Analyst I’s
Qualification
Required
High School diploma required
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of relevant call tracking applications; ServiceNow experience a plus
Three years of IT related experience required
Strong verbal communication skills
Strong written communication skills
Must be motivated towards constantly improving their technical skills
Knowledgeable in use of MS Excel, Word, Outlook
Data analysis and troubleshooting skills
Active Directory experience
Microsoft technologies support
Remote assistance software
Multi Factor Authentication (MFA)
Preferred
A Bachelor's degree (minimum)
Two relevant IT certifications
Benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits, such as vacation, sick time, and personal leave
Company
ePlus inc.
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.
1001-5000 employees
H1B Sponsorship
ePlus inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (5)
2022 (9)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-11-22IPO
Leadership Team
Mark Marron
CEO
Elaine Marion
Chief Financial Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase