JPMorganChase · 4 hours ago
Loan Servicing Associate
131 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Entry Level
$68K/yr - $109K/yr
2+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. As a Loan Servicing Associate, you will manage a portfolio of loans, interpret loan documents, and ensure compliance with deadlines while resolving issues and suggesting improvements in loan servicing processes.
Asset ManagementBankingFinancial Services
Responsibilities
Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines
Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures
Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions
Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services
Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth
Qualification
Required
Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution
Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts
Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures
Experience in training and guiding others on loan servicing tasks, fostering their professional growth
Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals
Preferred
Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery
Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities
Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction
Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance
Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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