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QTS Data Centers · 4 hours ago

Desktop Engineer I

Suwanee, GA

Full-time

Onsite

Entry Level

2+ years exp

QTS Data Centers is a leading provider of data center solutions, and they are seeking a Desktop Engineer I to provide desktop support and assistance for common IT issues. The role involves troubleshooting, problem resolution, and supporting end users in a dynamic environment while maintaining a focus on customer satisfaction.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

No H1B

U.S. Citizen Only

Responsibilities

Responsible for desktop support, printing support, VPN support (may include support for telecommuters) and limited server support

Provide helpdesk service to end-users, troubleshooting issues related to personal computers, applications, networks and IP phones

Provide onsite assistance for Systems Engineers when needed

Install new or maintain existing desktops based on specifications

Participate in the design of new or changing systems

Participate in functional test planning and testing for the assigned functional area(s) or project(s)

Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s)

Share knowledge by effectively documenting work

Stay current with changes in the technical area of expertise

Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)

Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)

Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution

Provide weekly status reports on individual projects and tasks

Qualification

Windows 7/10Technical supportActive DirectoryMicrosoft OfficeIOS/Android troubleshootingA+ CertificationInterpersonal skillsSelf-starter

Required

Associates degree or equivalent professional experience

Two or more years of help desk, technical support, or desktop support experience

One or more years of experience & knowledge of Windows 7/10, MSOffice, network connectivity, printer installation and mapping, etc

Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365, Visio, Project, Slack, Acrobat, SEP

Working knowledge of Active Directory, basic Windows security, and file and share permissions

Experience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONE

US Citizenship for this position is required by law due to federal customer contracts