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Markel · 5 hours ago

Program Client Services Business Analyst - State National

Bedford, TX

Full-time

Hybrid

Mid Level

3+ years exp

Markel is a fortune 500 company that provides insurance, reinsurance, and specialist advisory services globally. The Program Client Services Business Analyst will support operations related to Program Manager clients, focusing on documentation, reporting, and data analytics processes to ensure business expectations are met.

Insurance

No H1B

Responsibilities

Oversees all aspects of the current client tracking system of the Client Services Department. This requires a strategic understanding and knowledge of the division

Evaluates (CRM) program performance (development and maintenance process)

Responsible for the continuous development and improvement of standard reporting tools

Develops and provides analysis on client specific metrics

Responsible for support related to client metrics and reporting

Provides guidance and training on system processes to the Client Services team, as well as regular system tasks

Prepare presentations and reports on an on-going basis

Special projects, as assigned

Qualification

CRM knowledgeData analyticsAnalytical skillsMicrosoft DynamicsMicrosoft OfficeProject managementClient service experienceCommunication skillsAttention to detailOrganizational skills

Required

Moderate to strong knowledge of CRM (Microsoft Dynamics a plus), including the use of charts, report building

Advanced Microsoft Office skills: Word, Excel, PowerPoint

Experience using databases

Strong analytical and quantitative skills, including the ability to recognize inconsistencies and assess reasonableness

Ability to lead projects and build cross-departmental relationships

Strong attention to detail, well organized and ability to thrive in fast paced, changing environment

Ability to multi-task on multiple projects simultaneously and complete those projects with little supervision

Must have strong work ethic and be able to work independently on diverse assignments

Must demonstrate a high level of professionalism, motivation, enthusiasm and patience

Thrive in and foster a highly collaborative work environment is essential

Excellent oral and written communication skills; able to present findings and communicate key concepts to senior management

Bachelor's Degree or High school diploma or equivalent with extensive insurance experience

3 – 5 years analysis experience

Customer / Client Service experience

Previous experience leading projects of all sizes, independently or within a team

US Work Authorization required

Preferred

Experience in a fast-paced service environment preferred

Prior in-depth experience preferred

Benefits

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.