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Harris County · 20 hours ago

Senior PC Technician (Adult Probation)

Houston, TX

Full-time

Onsite

Senior Level

$31.36/hr - $35.87/hr

5+ years exp

Harris County Community Supervision and Corrections Department is one of the largest probation departments in the United States, supervising over 70,000 individuals. They are seeking a Senior PC Technician to maintain and support the department's information and communications systems, providing technical expertise and leading other technicians in project work.

Government Administration

H1B Sponsor Likely

Responsibilities

Maintain and support the Department's information and communications systems

Serves as a senior-level PC technician, performing advanced and complex information technology assignments and providing technical expertise as needed

Performs all responsibilities at a Senior PC Technician level

Leads other PC Technicians in project work and directs issues as they arise

Provides technical support for specialized hardware and software used throughout the department and residential facilities

Provide level 1-3 technical support

Install, configure, maintain and troubleshoot personal computer software and hardware

Install, configure, maintain and troubleshoot CCTV security hardware

Install, configure and maintain other computer and network devices, such as copiers, printers, scanners, projectors, televisions, video conferencing equipment and fax machines

Provide user training for hardware, software and other technical services

Troubleshoot and resolve basic network problems

Create and maintain user, email and computer accounts

Coordinates deployment activities and acts as the onsite lead as directed by the IT Manager

Train new PC Technicians in standard operations and procedures. Provides training on use of IT software used to resolve Help Desk issues

Travel to and support all department facilities as needed

Work irregular hours in response to Department needs

Performs other related duties as assigned

Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates and members of the public

Work overtime as required

Qualification

PC hardware supportPC software supportWindows 11 supportMicrosoft 365CompTIA A+ certificationNetwork+ certificationITIL certificationUser trainingCommunication skills

Required

High School Diploma or G.E.D. equivalent from an accredited educational institution

Five (5)+ years of computer hardware and software support experience

Must have a valid Texas Driver's License

Must possess exceptional written and strong verbal communication skills

Preferred

CompTIA A+ and Network+

HDI Technical Support Professional (or equivalent HDI certification)

IT Service Management certification (ITIL Foundation or higher preferred)

Microsoft certification related to Modern Desktop / Windows 11 administration (e.g., Microsoft Endpoint or Modern Workplace certifications)

Demonstrated experience supporting Windows 11 and Windows 10 in an enterprise environment

Strong working knowledge of Microsoft 365, including Office applications, Outlook, Teams, and OneDrive

Experience with Microsoft technologies, such as Active Directory, Group Policy, and endpoint management tools

Experience supporting and troubleshooting Panasonic Video Insight and Honeywell Pro-Watch systems (preferred)

Associate degree or higher in Computer Science, Information Technology, Electronics, or a related field

Equivalent combination of education and hands-on experience may be considered

Company

Harris County

Harris County focuses on transportation, public health, housing, justice and safety, the environment, and other issues.

Founded in 1836

Houston, Texas, USA

10001+ employees

https://www.harriscountytx.gov/

H1B Sponsorship

Harris County has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2024 (2)

2022 (2)