Rising Medical Solutions ยท 8 hours ago
Customer Service Representative - Remote
United States
Full-time
Remote
Mid Level
$18/hr - $21/hr
3+ years expRising Medical Solutions is seeking a Customer Service Representative to join their Partner & Provider Support team. In this remote role, you will provide professional service to medical providers by handling inquiries related to medical bill review and ensuring high-quality customer support.
Health CareMedical
Responsibilities
Handle inbound and outbound provider calls and emails
Resolve bill-related questions and gather required information
Deliver clear, professional, and empathetic customer service
Document interactions accurately in CRM systems
Follow established SOPs, call handling, and escalation procedures
Qualification
Required
3+ years of customer service experience
Call center experience is required
Strong communication and professional phone presence
Ability to multitask across systems while on live calls
Detail-oriented with strong documentation skills
Calm, empathetic, and solutions-focused under pressure
Reliable high-speed internet meeting company standards
Quiet, distraction-free home workspace
Ability to work independently and remain engaged during scheduled hours
The ability to use a computer and its associated accessories in an upright position
Preferred
Healthcare, medical billing, or group health experience preferred
Typing speed of 40+ WPM preferred
Benefits
Health insurance
401k with company match
Paid time off
Paid holidays
Competitive benefits package
Company
Rising Medical Solutions
Rising Medical Solutions is a innovative medical cost containment,care management & financial management companies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Beans
CEO/President
John Paolacci
Chief Operating Officer
Recent News
2025-10-09
2025-09-12
Company data provided by crunchbase