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Regent Seven Seas Cruises · 10 hours ago

Air Specialist

Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

Regent Seven Seas Cruises is responsible for providing luxurious cruise experiences, and they are seeking an Air Specialist to manage customized air travel arrangements for cruise guests. The role involves coordinating with internal departments, airlines, and travel partners to ensure accurate and cost-effective air solutions that enhance the guest experience.

LeisureTravel

Hiring Manager

Ryon Royes

Responsibilities

Answer incoming calls, assist Guests and Travel Partners to Secure air using airline block space or free sell, while adhering to cost guidelines

Process airline schedule changes, bookings, and ticketing

Process custom air requests, nonstandard itineraries, and post-ticketing support while ensuring compliance with company policies and airline regulations

Monitor air travel reservations for accuracy and cost guidelines. Process and adjust changes, cancellations, and ticketing

Provide support and coordination for air reservations to internal departments and customers

Process quality control checks prior to sailing to ensure flights are booked according to sailing requirements

Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc

Assist with air deviation requests including requests for specific airlines, flights, and dates

Perform other job-related functions as assigned

Qualification

Customer service skillsAmadeus proficiencySabre proficiencyMicrosoft OfficeEnglish proficiencyOrganizational skillsCommunication skillsInterpersonal skillsWork under pressure

Required

High School Diploma

1 year experience with a cruise line/tour operation and/or airline reservations experience

Excellent customer services/relation skills

Proficient in the English language

Strong written and verbal communication skills to effectively assist passengers and relay appropriate information to management and related departments

Exceptional organizational skills to maintain records of customer files

Must be able to work under pressure

Superior interpersonal skills to work effectively with others

Must be PC literate with working knowledge of Microsoft Office suite