Collabera · 8 hours ago
Technical Support Desk
Addison, TX
Contract
Hybrid
Entry Level
$18/hr - $20/hr
1+ years expCollabera is a global leader in talent solutions, and they are seeking a Technical Support Specialist to support internal customers via chat and phone. The role involves basic troubleshooting of applications and ensuring excellent client care while managing multiple interactions.
ConsultingInformation ServicesInformation Technology
Hiring Manager
PritamRanjan Palai
Responsibilities
The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT
Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality
Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously
Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity
Qualification
Required
1-3 years of experience
Excellent Client Care / Customer Service skills
Work well as a team and build relationships to the global partners
Excellent organizational skills, with the ability to prioritize workload
Ability to multitask and maintain focus on all areas of responsibility concurrently
Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling
Able to work in a fast-paced environment
Agent Chat
Win10
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid parking/public transportation
Paid time
Paid sick and safe time
Hours of paid vacation time
Weeks of paid parental leave
Paid holidays annually - AS Applicable
Company
Collabera
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies.
10001+ employees
H1B Sponsorship
Collabera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (93)
2023 (120)
2022 (186)
2021 (180)
2020 (146)
Funding
Current Stage
Late StageTotal Funding
$30M2006-05-04Series Unknown· $30M
Leadership Team
Lalit Sharma
CFO
Michael H. Abraham
Chief Financial Officer
Recent News
2024-04-09
2023-01-20
2022-04-19
Company data provided by crunchbase