Anduril Industries · 1 week ago
Product Operations Manager, Help Desk
Costa Mesa, CA
Full-time
Onsite
Mid, Senior Level
$113K/yr - $149K/yr
3+ years expAnduril Industries is a defense technology company aiming to enhance U.S. military capabilities with advanced technology. The Product Operations Manager will lead Help Desk operations, developing a team of customer support associates and ensuring the effective support of deployed assets across various product lines.
AerospaceArtificial Intelligence (AI)GovernmentMilitaryNational Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Own the Product Operations Help Desk function from cradle to grave with responsibility for the entire lifecycle
Develop and train a team of customer success associates to take extreme ownership of projects, from definition, to solution and implementation
Handle ambiguous, messy problems with little prescription on how to solve them. If this does not excite you, this is not the role for you
Work on strategic problems, providing structure and shepherding cross-functional groups of stakeholders towards decisions on strategic issues. You will leverage critical thinking to detail implications and tradeoffs of decisions without losing sight of the simple 'so what'
Identify organizational gaps and problems through an intimate, tactical-level understanding of the team’s operations, then build consensus and resources to solve these gaps
Weaponize the large amounts of data collected to create insights that drive business decisions
Execute ad hoc projects with internal and cross-functional teams to support critical operational and financial decision making
Propose process and product improvements based on customer feedback and available metrics/analytics
Qualification
Required
Demonstrated experience as a self-starter, able to find and resolve issues on your own
Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
Proven ability to master a technical system and support it in production operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system
Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps
Confident with navigating ambiguity and crafting new ways of doing things
Excellent written, visual, and verbal communication skills
Must be able to obtain and hold a U.S. security clearance; Holding clearances or Background Investigations in the past a plus
Preferred
3+ years of customer/technical support experience with a focus on final-tier customer concern support
Experience managing customer help desk/call centers operations in a face-paced and highly technical environment with proven people leadership skills
Experience with Salesforce Service Cloud/Desk or similar Support/Contact Center platforms
Experience with on-call support operations and working in limited risk tolerance production environments
Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira
Familiarity with US military, hardware, software interfaces, and product operations are all pluses
Government agency experience preferred
Willingness to work non-standard hours and weekends (flexible 8 hour morning shift between 6am-3pm)
Benefits
Comprehensive medical, dental, and vision plans at little to no cost to you.
We cover full cost of medical insurance premiums for you and your dependents.
We offer an annual contribution toward your private health insurance for you and your dependents.
Income Protection: Anduril covers life and disability insurance for all employees.
Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
Pension plan with employer match.
Superannuation plan.
Company
Anduril Industries
Anduril Industries is a defense product company that builds technology for military agencies and border surveillance.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.25BKey Investors
AlphaTON Capital Corp.Founders FundU.S. Department of Defense
2025-12-16Corporate Round· $30M
2025-06-05Series G· $2.5B
2025-01-07Grant· $14.3M
Leadership Team
Brian Schimpf
Co-Founder and CEO
Joseph Chen
Co-founder
Recent News
Company data provided by crunchbase