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CSC · 10 hours ago

Business Systems Analyst

251 Little Falls Dr., Wilmington, DE, 19808, US

Full-time

Hybrid

Entry, Mid Level

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. They are seeking a Business Systems Analyst to support and enhance their Order Management platform, ensuring ongoing stability and driving improvements through collaboration with business and technology teams.

ConsultingLegal

H1B Sponsor Likely

Responsibilities

Investigate and resolve production problems within the Order Management system, collaborating with IT partners to ensure prompt solutions

Work together with business and technical teams to gather and document requirements for new functionalities, performance enhancements, and service upgrades

Create user stories, prototypes, process diagrams, and clear documentation to convey requirements effectively

Engage as a member of an agile scrum team by leading story refinement sessions and actively participating in sprint planning

Collaborate with the Product Owner to adjust and prioritize the backlog, balancing immediate operational concerns with long-term development goals

Lead user acceptance testing for both system fixes and new functionalities, ensuring that solutions align with business requirements

Coordinate with change management and key stakeholders to facilitate the successful implementation of platform changes

Regularly assess user engagement and feedback to pinpoint opportunities for further optimization

Take part in retrospectives and share insights to ensure that solutions drive improved business results and better user experiences

Carry out additional responsibilities as assigned

Qualification

Pega PlatformAgile methodologiesBusiness process evaluationProblem-solvingCommunication skillsFacilitation skillsOrganizational skillsAttention to detail

Required

Experience in reviewing and improving processes, supporting daily operations, or contributing to system enhancements; while prior business analyst experience is a plus, it is not mandatory

Excellent communication and facilitation abilities, with a proven capacity to collaborate effectively with technical teams, business stakeholders, and product leaders

Exceptional organizational skills, strong attention to detail, and advanced problem-solving capabilities

Ability to handle multiple priorities at once and quickly adjust to changing requirements

Meticulous attention to detail paired with strong analytical and problem-solving skills

Background in evaluating and streamlining business processes

Preferred

Desired experience working with the Pega Platform or similar workflow and ordering platforms

Knowledge of agile methodologies and experience with backlog management are advantageous

A bachelor's or master's degree is preferred but not a requirement

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899

Wilmington, Delaware, USA

5001-10000 employees

http://www.cscglobal.com

H1B Sponsorship

CSC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (6)

2023 (3)

2022 (6)

2021 (6)

2020 (5)