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Texas Health and Human Services · 2 days ago

Regional Systems Spec III

Houston, TX

Full-time

Hybrid

Entry Level

$3,581.33/mo - $5,372.41/mo

1+ years exp

Texas Health and Human Services is committed to creating a positive impact in the lives of fellow Texans. They are seeking a Regional Systems Spec III to provide customer support for agency information technology systems, troubleshoot computer-related problems, and assist in the training of users.

Health Care

No H1B

Responsibilities

Troubleshoots and resolves computer-related problems

Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software

Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software

Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications

Performs procedures for backup, recovery, and archival of files stored on the network

Assists in preparing training courses and providing user support and training in the use of available hardware, software, and utilities

Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software

Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency

Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges

Performs related duties as assigned

Qualification

Technical supportCustomer serviceHardware installationSoftware troubleshootingNetwork maintenanceMicrosoft OfficeTraining assistancePerformance monitoringCapacity managementProblem analysis

Required

Valid driver's license

One year's experience in technical (computer) support providing direct end-user technical support and desk-side PC repair services with a heavy emphasis on excellent customer service

Knowledge of personal computer hardware functions and basic software troubleshooting ability to support end-user hardware and software with daily issues

Possess ability to utilize performance monitoring and capacity management tools

Ability to recognize, analyze and resolve computer system problems

Ability to use Dell personal computers or laptops released by manufacturers within the last four years and Microsoft Office 2010, 2016 and O365 including Excel, Internet Explorer, Outlook, PowerPoint, Word, Visio (or equivalent)

Preferred

Graduation from an accredited two-year vocational college or university with major course work in computer science, management information systems, or a related field is generally preferred

Education and full-time paid work experience in relevant knowledge, skills, and abilities may be substituted on a year-for-year basis