NEOGOV · 1 month ago
IT Enterprise Business Analyst 3
Atlanta, GA
Full-time
Onsite
Mid Level
$62K/yr - $82K/yr
3+ years expNEOGOV is a key player in public health, and they are seeking an IT Enterprise Business Analyst 3 to analyze enterprise-wide customer business needs. The role involves planning, designing, and implementing enhanced EHR systems while collaborating with various stakeholders to ensure optimal functionality and compliance with standards.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Work closely with the development team to ensure seamless integration and support of HL7 standards
Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely
Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system
Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards
Collaborate with developers and administrators to resolve technical issues and enhance platform performance
Perform regular system updates, patches, and backups to ensure data integrity and system reliability
Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly
Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system
Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system
Generate and analyze reports to support clinical and administrative decision-making
Provide advanced Windows troubleshooting and support for our software and cloud platform
Communicate effectively with internal and external customers to understand their issues and provide timely solutions
Compose clear and detailed JIRA tickets for developers and administrators
Ensure the security of IT systems and data, adhering to best practices and company policies
Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes
Stay updated on the latest industry trends and technologies to provide innovative solutions
Qualification
Required
Associate Degree and three (3) years of related experience; or two (2) years of experience at the lower level IT Enterprise Busi Anlyst 2 (ITP181) or position equivalent
Strong problem-solving skills and attention to detail
Customer-focused mindset with a commitment to providing high-quality support
Excellent communication skills, both written and verbal
Ability to explain technical issues to non-technical stakeholders effectively
Strong interpersonal skills and the ability to work collaboratively in a team environment
Availability to work on-call or during off-hours as needed to support hospital IT operations
Adaptability and a proactive approach to problem-solving
Advanced knowledge of Windows operating systems
Understanding of IT security tools and protocols
Preferred
Bachelor's degree in Information Technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems
Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting
Proficiency in HL7 and IT security best practices is preferred
Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications
Experience with issue-tracking software
Experience with networking, including installation, configuration, and management of networks is preferred
Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management
Benefits
Flexible schedule
Training opportunities
Health insurance
Employee retirement plan (ERS GSEPS)
Deferred compensation
13 paid holidays
Vacation and sick leave
Paid parental leave
Dental
Vision
Long-term care
Life insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase