IHG Hotels & Resorts · 1 month ago
Accounts Receivable Specialist - Hotel Indigo Los Angeles
899 Francisco St, Los Angeles, CA, 90017, US
Full-time
Onsite
Entry Level
$27/hr - $29/hr
1+ years expIHG Hotels & Resorts is a leading hotel group committed to delivering True Hospitality for Good. The Accounts Receivable Specialist is responsible for managing group billing, invoicing, guest refunds, and account reconciliations, ensuring timely and accurate processing of receivables while collaborating with various departments to support financial operations.
HospitalityHotelRestaurants
Responsibilities
Prepare and issue group and transient invoices according to contract terms
Process guest refunds accurately and in compliance with hotel policy
Investigate and resolve billing discrepancies and disputes promptly
Prepare adjustments related to sales tax and hotel occupancy tax
Maintain current aging reports; generate monthly statements and initiate follow-up on delinquent accounts
Process direct billing requests
Collaborate with internal departments to ensure all billing and invoicing is accurate and complete
Assist with end-of-month close processes and reporting
Promote a culture of teamwork and service excellence through proactive communication with all hotel departments
Partner with Sales & Catering, Reservations, and Front Office teams for smooth group billing setup and execution
Ensure timely and professional communication with clients regarding invoices, adjustments, and disputes
Provide high-level service and responsiveness to internal and external stakeholders
Ensure compliance with company internal controls and audit standards
Maintain organized and accurate files for all AR-related activities
Identify areas for improvement in AR processes and recommend solutions
Qualification
Required
High school diploma or equivalent
Minimum 1 year of experience in hotel accounting or front office operations
Strong knowledge of OPERA PMS (Version 5 preferred)
Excellent verbal and written communication skills
Strong attention to detail, organizational skills, and the ability to prioritize
Ability to work collaboratively with cross-functional teams
Must be able to work flexible hours, including weekends or holidays as needed
Light lifting (up to 25 pounds), occasional bending or reaching
Frequent use of a computer and telephone
Standing or sitting for extended periods
Preferred
Associate degree or coursework in accounting
Benefits
Paid time off
Medical/dental/vision insurance
401k
Impressive room discount
Best training in the business
Company
IHG Hotels & Resorts
IHG Hotels & Resorts is a global hotel company with the mission of providing True Hospitality for Good.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Elie W. Maalouf
Chief Executive Officer
Dana Shefsky
Head of Customer and Partner Experience
Recent News
Hotel Management Network
2026-01-19
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