Comfort Systems USA Southeast ยท 1 day ago
Service Dispatcher
Panama City, FL
Full-time
Onsite
Mid Level
3+ years expComfort Systems USA Southeast is seeking a Service Dispatcher to assist with office duties including managing contract files, billing, and routing service calls. The role involves maintaining the service schedule and dispatching technicians as needed while ensuring excellent communication with customers and vendors.
Government
Hiring Manager
Emily Leal-Fernandez
Responsibilities
Issue purchase orders and enter vendor invoices
Manage customer preventative maintenance contracts
Prepare customer billing statements and expense reports
Review and submit payroll weekly for service technicians
Receive inbound service calls from customers and assigns service requests to technicians as appropriate
Plan and maintain service schedule for technicians on a daily, weekly and monthly basis
Review daily work orders to ensure service has been completed and documented correctly
Communicate professionally both written and verbal with customers and vendors
Coordinate upcoming material needs and order materials
Qualification
Required
3 or more years of experience with administrative support, billing and invoicing and receiving inbound calls while providing excellent customer service
Proficiency in MS Office and accounting software
Strong attention to detail
Maintain a positive, cooperative, and teachable attitude
Initiative; self-motivated (driven), self-starter
Complies and promotes company Safety Policy
Excellent communication and customer service skills
Analytical and problem-solving skills
Must be able to work independently with and without supervision
Ability to stand, squat, bend, stoop, and comfortably lift up to 50 lbs
Ability to pass a full background screening, MVR, and drug screening
Ability to travel, on limited basis, for training
Preferred
Prior experience working within the construction/service industry, inclusive of general contractors, specialty contractors and service providers
Dispatch experience
Benefits
Medical, Vision, Dental
Paid holiday and vacation
401(K) Plan with multiple investment options
Training and development programs
Company-paid employee assistance program
Employee discount programs
Company-paid and voluntary life insurance
Company-paid and voluntary accidental death & dismemberment (AD&D)
Company-paid short-term disability and voluntary long-term disability
Healthcare reimbursement account and dependent care reimbursement account
Vehicle discount programs
Company
Comfort Systems USA Southeast
Comfort Systems USA Southeast is a full service mechanical contracting firm specializing in government and commercial projects.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ross Everett
Chief Financial Officer
Company data provided by crunchbase