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Chase · 1 day ago

Channel Execution Delivery Senior Associate

4041 Ogletown Stanton Rd, Newark, DE, 19713, US

Full-time

Onsite

Senior Level

5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Channel Execution Delivery Senior Associate on the Marketing Execution team, you will manage omni-channel customer journeys, executing innovative marketing strategies that enhance customer engagement and brand loyalty.

BankingFinancial Services

Responsibilities

Collaborate with Marketing teams and other stakeholders to ensure timely execution of marketing communication across channels

Conduct requirement analysis, define testing strategy and test to guarantee superior outcomes

Assemble, target, test and launch digital ads placements for chase.com and the Chase Mobile app through several different Marketing platforms

Design and execute marketing campaigns within Salesforce Marketing Cloud to ensure a unified and seamless customer experience

Develop and optimize customer journeys using Journey Builder, ensuring personalized and seamless experiences for our customers

Design and code responsive HTML email templates for effective communication with customers

Perform QA measures and processes around testing prep, execution and defects in an innovative manner to meet project needs

Mitigate and triage issues that impact ad serving / email deployment and the line of business campaigns

Adhere and promote existing controls as well as optimize for an evolving digital landscape

Qualification

Salesforce Marketing CloudDigital campaign analysisOmni-channel marketingHTML email codingAgile principlesSQLProblem-solvingCommunication skillsTeam player

Required

Bachelors degree in Information Systems, Computer Science, Marketing or related-field

5 years' experience in digital operations role leveraging technology to build, deploy, test and analyze digital campaigns

Experience with related technologies is helpful, including Sapiens, Tableau, Adobe, Salesforce Marketing Cloud, Segment, CDP

Experience in designing and coding responsive HTML email templates for optimal display across devices

Comprehensive knowledge of industry best practices in designing and implementing omni-channel journeys

Demonstrated expertise in testing technologies for digital programs, including omni-channel access and customer experience, in addition to standard functional testing

Knowledge of Agile operating principles; experience operating in a sprint cycle

Familiarity with SQL and Scripting

Strong problem-solving skills and ability to work under pressure with tight deadlines

Excellent communication skills and ability to collaborate effectively with cross-functional teams

Team player with excellent interpersonal skills, self-motivated, energetic, 'can-do' attitude in a fast-moving environment