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Thresholds · 18 hours ago

Team Leader - Mobile Crisis Response - North Side - 2nd Shift

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$77K/yr - $80K/yr

2+ years exp

Thresholds is one of the oldest and largest community mental health organizations in Illinois, and they are seeking a Team Leader for their Mobile Crisis Response program. The role involves supervising a team to provide crisis assessment and referral services, while ensuring quality service delivery and collaboration with community stakeholders.

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Responsibilities

Assumes the leadership role within the program’s assigned team and oversees the activities of crisis workers and engagement specialists performing Mobile Crisis Response (MCR) and assessment of members in the community to determine needs and make recommendations for treatment

Works collaboratively community stakeholders and develops relationships with providers and partners in the crisis care continuum

Assists the team in answering Thresholds crisis line and assessing caller to determine needs and level of intervention necessary. At implementation of the Statewide 988 crisis line, this position will assist the team in fielding these referrals and making determinations on the appropriate level of response

Models person‐centered, recovery‐oriented care that is rooted in evidence‐based practices aimed at assessing crisis and determining appropriate safety planning

Meets required targets and completes all documentation within assigned time frames. Monitors and coaches staff on meeting and documentation requirements

Monitors and tracks member data, call flow, and insurance eligibility daily and collates this into monthly reports for distribution to Thresholds leadership and funders

Represents Thresholds in monthly ED and behavioral health meetings to address ED operations, patient flow, monitor effectiveness of crisis services, and identify barriers and improve systems

Reviews all required documentation. Maintains the quality, validity and confidentiality of individual case records according to CARF, Medicare, Medicaid standards and agency traditions. Assures that all member files and documentation are completed accurately, on time and is organized in a systematic manner

Monitors employee compliance with required training

Assists with special tasks as assigned, including but not limited to: representing the agency at meetings, conferences, supervising students/interns, orienting and training new staff

Conducts annual evaluations in a timely manner for all team staff. Develops specific goals and objectives, and provide the method and opportunity for each team staff to succeed in their professional development

Participates in the hiring sequence of the agency, and make recommendations on the hiring or termination of team staff

Follows agency standards regarding clinical supervision

Assists Program Director with the development and coaching of staff, to ensure they consistently meet agency standards

Responsible for maintaining 24/7 coverage of the MCRT including the management of a substitute staff pool

Conduct MCR on an as needed basis when coverage is necessary for crisis workers

Required to be on‐call for assigned shift to assist in maintaining coverage of the MCRT and to provide clinical support

Must be able to remain in a stationary position for prolonged periods of time and occasionally traverse long distances and ascend/descend multiple flights of stairs

Works flexible schedule including work on weekends or evenings as required

Qualification

Master’s degreeLSWLPCLCSWLCPCCrisis assessment experienceClinical experienceLeadership experienceGroup dynamics knowledgeComputer proficiencyInterpersonal skills