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Infojini Inc · 20 hours ago

AI Chatbot Developer | Occasional Onsite

Columbus, OH

Contract

Onsite

Senior Level

5+ years exp

Infojini Inc is seeking an experienced Artificial Intelligence (AI) Engineer to develop intelligent chatbot solutions using Microsoft Bot Framework and Google Cloud Contact Center AI. The role involves building conversational interfaces, integrating with NLP, and modernizing SharePoint applications to improve customer experience and worker efficiency.

Information Technology

H1B Sponsor Likely

Hiring Manager

Akash Diwedi

Responsibilities

Developing and maintaining Microsoft and Google AI applications including but not limited to Conversational Agents and Generative AI solutions that interact with web services, APIs, and other software applications

Building new M365 solutions to replace existing On-Prem SharePoint applications

Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems

Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions

Implementing and tuning NLP techniques to improve chatbot’s understanding and response accuracy

Training and deploying AI models

Creating and utilizing Dashboards to monitor chatbot performance

Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context

Designing conversational flows that provide a seamless and intuitive user experience. Strong focus on making the chatbot interactions as human-like and engaging as possible

Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement. Preparing reports on chatbot performance metrics

Identifying and resolving issues related to chatbot performance, including debugging and updating the system as necessary

Ensuring the chatbot complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data

Working effectively with cross-functional teams, including business analysts, UX designers, and project managers. Good communication skills are essential

Collaborating effectively with AI Center of Excellence (CoE) sub-committee team members to incorporate established standards, adhere to CoE procedures, and ensure that solutions align with target architectures and technology roadmaps

Planning, initiating, and leading proof-of-concept (POC) efforts to evaluate emerging technologies

Technical writing using Word, PowerPoint, Visio, and SharePoint

Writing effective Gen AI Prompts to ensure proper Gen AI output that meets the business need and aligns with State of Ohio and JFS Gen AI standards

Creating Copilot plugins or custom copilots/agents using Copilot Studio

Automating workflows with Power Automate and integrating AI-driven logic

Building AI applications that retrieve and act on SharePoint, Teams, or Outlook data

Integrating AI applications with Microsoft Graph and enterprise data sources

Building proof-of-concept chatbots and agents that demonstrate business value

Collaborating with governance teams to align with compliance measures

Qualification

Microsoft Bot FrameworkGoogle CCAIGenerative AI solutionsNLP techniquesC#.NETJavaScriptPythonM365 solutionsPower AutomateAzure servicesTechnical writingCommunication skillsCollaborationProblem-solving

Required

Extensive knowledge and hands-on experience in developing intelligent chatbot solutions using both Microsoft Bot Framework and Google Cloud Contact Center AI (CCAI)

Developing traditional and generative AI solutions using platforms such as Google CCAI Services, Microsoft ecosystem

Supporting and modernizing On-Prem SharePoint applications to M365

Building conversational interfaces

Integrating with natural language processing (NLP) or generative AI

Effective prompt engineering

Connecting chatbot systems to other software applications

Supporting SharePoint On-Prem applications

Modernizing existing SharePoint On-Prem systems to M365 as needed

Designing and delivering data access through APIs

Ensuring that these solutions are securely deployed

Creating AI and M365 applications that are innovative and help to improve customer experience and worker efficiency

Building new M365 solutions to replace existing On-Prem SharePoint applications

Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems

Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions

Implementing and tuning NLP techniques to improve chatbot's understanding and response accuracy

Training and deploying AI models

Creating and utilizing Dashboards to monitor chatbot performance

Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context

Designing conversational flows that provide a seamless and intuitive user experience

Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement

Preparing reports on chatbot performance metrics

Identifying and resolving issues related to chatbot performance, including debugging and updating the system as necessary

Ensuring the chatbot complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data

Working effectively with cross-functional teams, including business analysts, UX designers, and project managers