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AstraZeneca · 1 day ago

CRM Global Director - Sales

US - Gaithersburg - MD

Full-time

Onsite

Lead/Staff, Director/Executive

$157K/yr - $236K/yr

5+ years exp

AstraZeneca is a leading pharmaceutical company, and they are seeking a CRM Global Director for Sales to enhance customer engagement through optimized CRM experiences. The role involves collaborating with sales leaders and cross-functional teams to implement effective CRM strategies and ensure compliance while driving user adoption and experience improvements.

BiopharmaBiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

Comp. & Benefits

Responsibilities

Partner with Sales leadership to identify and prioritize CRM capabilities that drive sales effectiveness

Translate sales processes into CRM workflows, ensuring alignment with business goals

Gather feedback from sales users to continuously improve CRM features and usability

Collaborate with the Senior Director and other Directors to ensure integration and consistency across functions. Design and shape CRM processes, features, and functionalities for Sales Force users

Collaborate with IT platform owners and technical teams to ensure business processes are correctly represented in the CRM setup

Drive user experience improvements to facilitate rapid adoption and ease of use of new CRM capabilities

Engage with the pilot market (US OBU) and global markets to align on core Salesforce processes, establishing a unified backbone for AZ CRM global operations

Foster cross-functional collaboration (Sales, Medical, Market Access, Marketing, Field/HQ roles) to enable agile sharing of information, data, and insights

Work closely with Compliance and Legal to ensure robust compliance and legal foundations for CRM capabilities

Lead experience learning initiatives, including beta-testing new processes and CRM features, piloting UX with markets, and incorporating feedback into CRM releases

Contribute to training and change management plans, including the development of training documentation for market activation

Qualification

CRM platform adoptionSalesforce experienceUser experience improvementsProject managementCross-functional collaborationChange managementCompliance knowledgeCommunicationLeadership skills

Required

Bachelor's Degree required

5 years of experience in CRM platform adoption, design and implementation, preferably in the life sciences sector

Previous experience with Sales Force marketing outbound platform and other solutions (SFMC/SFDC)

Proven experience and knowledge of the key sales force processes, tasks and responsibilities that will drive the design of the CRM requirement for the user and will provide value to AstraZeneca User, Customers and Brands

Strong leadership and cross-functional collaboration skills in a complex organization with minimal direct supervision

Demonstrated ability to drive user experience improvements and change management

Knowledge of compliance and legal requirements in CRM implementations

Excellent communication and presentation skills

Strong project management skills with ability to ensure timely, on-target and within budget accomplishment of tasks

Expertise to deliver transformative business and technology projects

Benefits

Short-term incentive bonus opportunity

Eligibility to participate in our equity-based long-term incentive program (salaried roles)

To receive a retirement contribution (hourly roles)

Commission payment eligibility (sales roles)

Qualified retirement program [401(k) plan]

Paid vacation and holidays

Paid leaves

Health benefits including medical, prescription drug, dental, and vision coverage

Company

AstraZeneca

Glassdoor4.1

AstraZeneca is a pharmaceutical company that discovers, develops, manufactures, and markets prescription medicines. It is a sub-organization of Investor.

Founded in 1999

Cambridge, Cambridgeshire, GBR

10001+ employees