International Paper · 7 hours ago
Customer Service Rep Non-Exempt
Lebanon, IN, United States
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expInternational Paper is the global leader in sustainable packaging solutions. They are seeking a Customer Service Representative who will be responsible for coordinating with vendors and customers, managing orders, and providing sales support while ensuring compliance with safety and quality standards.
ManufacturingMarketingPaper ManufacturingProduct DesignSales
Responsibilities
Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program
Other duties as assigned by any member of management
Review print cards for accuracy – above average math skills required
Customer Service/Sales Support – Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system
Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production
Enter purchase orders using Kiwi system
Provide research and assistance for customers regarding invoicing issues
Direct involvement with customers and Quality Management Team regarding production issues
Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls
Order tooling for new and revised items to meet customer deadlines
Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs
Work with sales staff and process requests for quotes
Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders
Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed
Enter and modify sales orders in an accurate and timely manner
Interpret and share customer feedback within the organization to continue improving performance
Utilize existing software and systems in an efficient manner
Maintain an organized, presentable work area
Attend all afternoon Gemba Walks
Participate in the Safety Engagement Process
Must reciprocate the double check process with fellow Customer Service Reps
Must participate in Saturday rotation at the plant
Vacation coverage for administrative assistant
Qualification
Required
High school diploma or equivalent; college degree a plus
Previous experience in a manufacturing environment preferred
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis
2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors
Ability to remain calm under pressure
Preferred
Packaging and/or corrugated manufacturing experience desired but not required
Benefits
Medical
Dental
Life insurance
Flexible Spending Accounts
Short-term and Long-term Disability
401(k)
Company-funded retirement contributions
Paid Time Off
Education & Development (including Tuition Reimbursement)
Student Loan Repayment Assistance
Voluntary Benefits including insurance for home, auto, vision and pets
Company
International Paper
International Paper manufactures paper and paper-packaging products.
10001+ employees
H1B Sponsorship
International Paper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (11)
2023 (22)
2022 (20)
2021 (19)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael Amick
Senior Vice President, North American Paper, Pulp & Consumer Packaging
Thomas G. Kadien
Sr. Vice President
Recent News
Morningstar.com
2025-12-29
2025-11-25
Company data provided by crunchbase