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NTT DATA · 6 hours ago

Desktop Services Technician

Phoenix, AZ

Full-time

Onsite

Mid Level

3+ years exp

NTT DATA is a global innovator of business and technology services, seeking a Desktop Services Technician to join their team. The role involves on-site and remote support for desktop and mobile PC workstations, including installation, maintenance, troubleshooting, and repair, while ensuring an efficient service delivery to the user community.

Application Performance ManagementCloud ManagementEnterprise SoftwareInformation Technology

H1B Sponsor Likely

Responsibilities

Team member supporting Epic Gold upgrades and deployment, covering multiple CommonSpirit Health locations throughout the Greater Phoenix metropolitan area

Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity

Performs troubleshooting for highly complex hardware, software and system problems for multiple device types

Works on multiple projects as a project team member. May act as a subject matter expert in one or more areas

Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes

Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary

Responds to customer requests of high complexity. Interacts with the customers in a courteous and professional manner

Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes

Responds to assigned issues and participates in the advanced troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations. Provides feedback on technical process issues to improve overall service delivery. Participates in local and enterprise projects of low to moderate complexity. May coach and advise other team members. Participates in on-call rotation and provides on-call support

Exhibits knowledge of advanced desktop services skills. Ability to work closely with cross- functional IT teams on complex issues. Continues to build solid understanding of processes, procedures, and CommonSpirit Health standards

May be required to support Intermediate Distribution Frame (IDF) cable management and patching activities

Day to day interactions with user community and works collaboratively with multiple Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management, and Project delivery on small to medium size project

Understanding and adherence to policies and procedures. Develops new or modifies existing policies

Demonstrates potential leadership qualities through team motivation, coaching, and mentoring

Qualification

Desktop hardware deploymentAdvanced troubleshootingWindows operating systemCustomer service skillsMicrosoft OfficeGoogle SuiteEpic Gold experienceEUS Healthcare experienceTeam motivation

Required

Associate degree or technical institute degree/certificate or 3-5 years relevant experience is required

3-5 years of experience in the service industry

Advanced customer service skills required

Proficient in Windows operating system environment, network printing systems and Microsoft Office & Google Suite modules

Preferred

Previous EUS Healthcare experience preferred

Previous Epic Gold experience preferred

Company

NTT DATA

Glassdoor3.9

NTT Data specializes in SAP services for enterprises and offers IT consultation, application and cloud management, and SAP implementation.

Founded in 1967

Plano, Texas, USA

10001+ employees

https://nttdata-solutions.com/cz/

H1B Sponsorship

NTT DATA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (144)

2024 (182)

2023 (257)

2022 (871)

2021 (809)

2020 (1266)