Analyst II Infrastructure Services, Kalamazoo MI jobs in United States
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DXC Technology · 9 hours ago

Analyst II Infrastructure Services, Kalamazoo MI

positionKalamazoo, MI
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

DXC Technology is a company that values strong connections and community. They are seeking an Analyst II for Infrastructure Services to provide on-site field support, resolve complex installations, and maintain system equipment for customers.

AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
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H1B Sponsor Likelynote

Responsibilities

Assists in investigating and resolving complex installations and maintenance matters of significance
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance
Instructs customers in the operation and maintenance of systems/equipment
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
Acts as a liaison with customers on administrative and technical matters for assigned projects
Performs analysis and prepares reports on system problem trends and issues

Qualification

Field support experienceHardware/software troubleshootingWindows OS experienceActive DirectoryNetworking troubleshootingVPN connectivity supportPC configuration via SCCMTicket managementMac OS supportLenovo certificationsCompTia A+Apple training

Required

5+ of field support experience
Ticket and asset management
Strong hardware/software installation, support, and troubleshooting
Windows XP, 10, and 11 experience
Mac OS and iOS support
Network Printer, HP configuration, consumable swaps, and moves
Experience with Active Directory, MS Office, phone security, OS365
Requires Networking troubleshooting and support
Support skills for VPN connectivity and security
Configuring new PC's/notebooks via imaging, SCCM and standalone
Remote Install software/hardware and support
Knowledge of basic networking concepts and Hands&Eyes support
Lift and carry up to 40lbs

Preferred

High school or G.E.D
Lenovo or other vendor certifications
CompTia A+, Network+/Security+ (Preferred but not required)
Apple training (preferred but not required)

Company

DXC Technology

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DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
dateFounded in 2017
location
Ashburn, Virginia, USA
people-size10001+ employees
web-link
https://www.dxc.com

H1B Sponsorship

DXC Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (78)
2023 (175)
2022 (146)
2021 (123)
2020 (183)

Funding

Current Stage
Public Company
Total Funding
$755.01M
2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO

Leadership Team

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Raul Fernandez
President and Chief Executive Officer
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Kaveri Camire
SVP and Chief Marketing Officer
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