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The Cigna Group · 1 day ago

Software Engineering Senior Advisors- Hybrid

Denver, CO

Full-time

Hybrid

Mid, Senior Level

$130K/yr - $217K/yr

3+ years exp

The Cigna Group is dedicated to improving the health and vitality of those they serve. They are seeking a Software Engineering Senior Advisor who will act as a subject matter expert and support various escalation processes for multiple work efforts, ensuring high availability systems for business customers.

CommercialHealth CareHospitalInsuranceMedical

Responsibilities

Acts as subject matter expert for production best practices, technical and operating standards (e.g. Run time improvements, Data Quality improvements) and workflow processes

Partner in the Post Implementation and Warranty project phases, also participate in deferred defects discussions

Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds

Works with strategic partner & IT areas to deliver high availability systems for business customers and clients

Respond 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts

Participate in Application Problem Management including resolution, communication, reporting and ticket routing

Hybrid work schedule

Qualification

DataStageInformaticaOracleUnixProduction supportData validationRoot cause analysisControl-MSASMonitoring Production systemTicket triageApplication problem managementEnsuring SLA metricsESPHPSM

Required

Requires a Bachelor's Degree in Computers or Engineering or a related field and 5 years of IT experience (or Master's degree in Computers or Engineering or a related field and 3 years of IT experience)

Must have experience with: DataStage; Informatica; Oracle; Unix; Production support; Maintaining application data accurately; Fixing production abends; Resolving data quality issues; Control-M; SAS; VSS; Monitoring and maintaining Production system; Data validation; Enterprise Batch Scheduling tool; Root cause analysis; Ticket triage and analysis; Application problem management; Ensuring that production support SLA metrics are met; ESP; and, HPSM

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload