Compliance & Technical Support Representative jobs in United States
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Man & Machine, Inc (ISO 9001:2015) ยท 13 hours ago

Compliance & Technical Support Representative

positionLandover, MD
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Man & Machine, Inc. is a leading USA-based manufacturer of waterproof washable I/O devices and custom engineered hardware solutions. They are seeking a Compliance & Technical Support Representative to support regulatory documentation and provide technical support to customers.

ElectronicsManufacturingWholesale
Hiring Manager
Natasha Vandross
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Responsibilities

Support regulatory documentation including RoHS, REACH, TSCA, and other material compliance requirements
Maintain accurate product records, SDS files, and certification archives
Assist customers with compliance requests, documentation packets, and audit responses
Ensure internal processes meet company and industry standards
Contribute to workflow improvements, SOP updates, and cross-department alignment
Tier 1-2 support
Troubleshoot issues via phone, email, ticketing systems, and remote tools
Document technical cases, resolutions, and patterns to support continuous improvement
Assist with product testing and QA verification
Collaborate with engineering to escalate complex issues

Qualification

Technical support experienceRegulatory compliance knowledgeTroubleshooting skillsCRMTicketing systemsCustomer-centric mindsetTechnical aptitudeMandarinCommunication skillsAttention to detail

Required

1-3 years of experience in technical support, compliance, QA, or a related field
Knowledge of Mandarin is a plus
Strong troubleshooting skills and comfort with hardware/software environments
Familiarity with regulatory and compliance documentation
Excellent written and verbal communication skills
Ability to manage multiple tasks with precision and follow-through
Attention to detail and commitment to accuracy
Customer-centric mindset with a solution-oriented approach

Preferred

Experience with CRM or ticketing systems
Knowledge of manufacturing environments
Comfort with workflow documentation and process design
Technical aptitude with peripherals, drivers, and device configuration

Company

Man & Machine, Inc (ISO 9001:2015)

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We are Man & Machine Inc.
dateFounded in 1982
location
Hyattsville, Maryland, USA
people-size11-50 employees
web-link
https://www.man-machine.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase