Enterprise Resource Technologies ยท 1 day ago
Customer Service Representative / Call Center
United States
Part-time
Remote
New Grad, Entry Level
$25/hr - $35/hrEnterprise Resource Technologies is a growing technology solutions provider in the IT services and consumer SaaS support sector. They are hiring remote Customer Service Representatives to deliver high-quality support, resolving product issues and ensuring excellent customer experiences while meeting SLA and KPI targets.
ConsultingInformation TechnologySoftware
Responsibilities
Handle inbound and outbound customer inquiries across phone, email, and live chat with professionalism and empathy
Log, track, and resolve tickets in the CRM/ticketing system; escalate complex issues to technical teams when required
Meet or exceed quality, accuracy, and response-time SLAs and contribute to continuous improvement initiatives
Guide customers through account setup, billing inquiries, product troubleshooting, and basic technical steps using documented playbooks
Document clear case notes, reproduce customer issues, and follow up until resolution to maintain high customer satisfaction (CSAT)
Participate in regular coaching, QA reviews, and knowledge-base updates to improve team performance and first-contact resolution
Qualification
Required
Zendesk
Salesforce Service Cloud
Freshdesk
Omnichannel Support Platforms
Proven customer-facing experience in a call center or remote support environment
Reliable internet and a quiet home office
Authorization to work in the United States
Comfortable working in a remote, KPI-driven environment
Able to work flexible shifts as needed
Preferred
Five9
Talkdesk
Benefits
Fully remote US-based role with flexible scheduling and shift options.
Structured onboarding, ongoing training, and clear performance coaching to support career growth.
Collaborative, metrics-driven culture focused on customer empathy, continuous improvement, and recognition for high performers.
Company
Enterprise Resource Technologies
We empower Small and Mid-size manufacturing organization with new technologies for a sustainable, competitive future.
Founded in 2001
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Haynel Rose
President & CEO
Recent News
2023-06-08
Company data provided by crunchbase