User Support Specialist II jobs in United States
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Amway · 17 hours ago

User Support Specialist II

positionAda, MI
timeFull-time
remoteOnsite
seniorityMid Level
money$66K/yr - $82K/yr
date3+ years exp

Amway is a company passionate about technology and helping people, currently seeking a User Support Specialist II to provide hands-on technical support to employees in the Greater Grand Rapids area. The role involves diagnosing and resolving issues with various devices, collaborating on technology projects, and ensuring that team members have the necessary tools and support to succeed.

Cleaning ProductsConsumer GoodsDirect MarketingDirect SalesFashionHealth CareInternetPersonal Care and HygienePersonal HealthRetail
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Responding to support requests to diagnose and resolve issues with Windows PCs, Apple Macs, mobile devices, and printers
Providing direct support for specialized technology as needed
Collaborating with team members on technology projects, ranging from departmental upgrades to global initiatives
Assisting with the technical setup and coordination for large meetings and events in our World Headquarters auditorium and board rooms
Partnering with users to understand their needs and provide effective, empathetic solutions

Qualification

Windows PCsApple MacsMobile devicesMicrosoft OfficeMicrosoft TeamsPeripheral devices supportProject managementCustomer serviceProblem-solvingCommunication skillsCollaboration

Required

At least an Associate's degree in Computer Information Systems, Information Technology, or a related field, or equivalent practical experience
3+ years of experience in a role supporting end-user technologies, including Windows PCs, Apple Macs, and mobile devices (iPhone/Android)
Experience supporting software such as Microsoft Office Applications and collaboration tools like Microsoft Teams
Familiarity with supporting peripheral devices (monitors, docks, printers, etc.) and ensuring their connectivity
Experience contributing to or helping manage small to medium-sized projects
Discretion and comfort in providing dedicated support to VIPs and executives
Strong problem-solving and analytical skills to diagnose and resolve technical issues
A proactive approach to identifying challenges and creatively finding solutions
The ability to communicate clearly and effectively with diverse audiences, both in writing and verbally
A genuine commitment to providing excellent and helpful customer service experience
An eagerness to learn and adapt to new technologies and responsibilities
A collaborative mindset and the ability to work effectively with team members, both in-person and remotely

Preferred

A Bachelor's Degree is preferred

Company

Amway

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Glassdoor3.9
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Amway is a business owner-led health and wellbeing company based in Ada, Michigan, USA.
dateFounded in 1959
location
Ada, Michigan, USA
people-size10001+ employees
web-link
http://www.amway.com

Funding

Current Stage
Late Stage

Leadership Team

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Charles G. Wolf
Owner & CEO
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Chris Barrows
Owner / President / CEO
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