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Air Academy Credit Union · 4 days ago

Branch Manager-Cordera

Headquarters, COLORADO SPRINGS, CO, US

Full-time

Onsite

Entry, Mid Level

$57K/yr - $85K/yr

2+ years exp

Air Academy Credit Union is seeking an experienced Branch Manager for their Cordera branch location. The Branch Manager will lead the team in achieving branch goals, ensuring operational efficiency, and providing exceptional member service while fostering team development.

Financial Services

No H1B

Responsibilities

Establishes and implements branch goals, standards, and expectations to meet and/or exceed branch profitability and growth goals

Ensure proper cash levels are maintained in branch by ordering and shipping cash to cash management company in a timely manner

Manages the full spectrum of staff administration to include hiring, writing, and administering performance evaluations. Recommends appropriate personnel action, salary increases and promotions

Mentors and motivates the branch team through individual and group coaching sessions to ensure the successful development and performance of all team members in areas of branch productivity, member service and retention

Understands, administers, and enforces all rules, regulations and policies as set forth by the credit union and NCUA

Has a thorough knowledge and complies with Retail Delivery Standards

Monitors all branch equipment, facility, and delivery systems to ensure efficient operational status; interfaces with service providers, troubleshoots and documents any performance issues

Directs training plans and work programs for assigned employees to improve or enhance job performance; conducts training to broaden employee product and process knowledge as well as personal growth. Recommends employees for formal training courses, if needed

Researches and provides problem resolution to member and employee issues and diffuses escalating situations