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Maximum Quality Foods · 6 hours ago

CUSTOMER SERVICE REPRESENTATIVE

LINDEN, NJ, US

Full-time

Onsite

New Grad, Entry Level

Maximum Quality Foods, Inc. is an independent foodservice distributor located in Linden, NJ. The Customer Service Representative is responsible for supporting the company's sales goals through excellent customer service, maintaining quality relations with existing accounts, and providing sales coverage.

AgricultureConsumer GoodsDelivery ServiceFood and BeverageFood DeliveryWholesale

Responsibilities

Develops maximum sales potential out of assigned customers through good customer service techniques, and knowledge of the Company's products and services as well as the competition's strengths/weaknesses

Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner

Contacts customers via telephone or correspondence as frequently as necessary to meet and surpass sales goals for the company. Reviewing their current order items and getting specifics on items they are not currently buying

Calculates prices, discounts and proposals to meet specific customer requirements in an efficient manner

Remains current on market conditions regarding products and product updates through available resources

Utilizes Company leads to expand current customer base and follow up all leads promptly

Maintains updated, organized files on all assigned customers

Completes and submits customer activity reports each week on sales and backlog orders

Analyzes customer accounts and promptly makes corrections and/or modifications to files. Deleting items that may be on their guide by way of a sub or sample. Keeping items clear and pricing accurate

Contacts customers to obtain missing information or data to ensure an accurate customer database

Trains new Customer Service Representatives as requested on system

Enters appropriate information from customer orders on computer

Verifies all order information for accuracy while entering into system

Perform other duties as assigned by management