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OneWall Communities · 17 hours ago

Assistant Service Manager

Bethlehem, PA, US

Full-time

Onsite

Mid Level

$28/hr - $30/hr

3+ years exp

OneWall Communities is a vertically integrated real estate company focused on workforce housing in the Northeast U.S. They are seeking a detail-oriented Assistant Service Manager who will provide excellent customer service and maintain strong relations with manufacturers and dealers. The role involves overseeing services, delegating tasks, managing invoices, and ensuring compliance with industry standards.

Property ManagementReal EstateReal Estate Investment

Responsibilities

Oversee all services and workspaces in shop

Delegate and direct service tasks; monitor progress of all current and pending projects

Consistently deliver incredible customer service by offering knowledge, advice, and answering questions and concerns

Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)

Manage and update invoices

Process new orders and track inventory

Communicate and maintain good relations with manufacturing reps and dealers

Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency

Follow and abide by all industry standards, regulations, and laws

Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company

Qualification

Supervisory experienceCustomer serviceMicrosoft Office SuiteOSHA knowledgeProblem-solvingCommunication skillsDetail-oriented

Required

High School diploma or GED equivalent, bachelor's degree preferred

1-3 years of maintenance/service technician experience required

Valid driver's license required

2-3 years of supervisory experience, preferably in a property management environment

Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action

Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications

Knowledge of OSHA laws and regulations

Be able to work evenings and weekends

Must be able to read, write and comprehend operation and maintenance instructions, and reports

Effectively present information to owners, residents, and employees of the organization