Wounded Warrior Project · 8 hours ago
Warrior Support Coordinator
San Antonio, TX
Full-time
Hybrid
Entry Level
2+ years expWounded Warrior Project is dedicated to honoring and empowering veterans. The Warrior Support Coordinator provides information and referral services to wounded warriors and their families, assisting them with their long-term recovery and empowerment through various communication channels.
AssociationCommunitiesHealth CareMedical
Responsibilities
Connect with warriors and their families who are in transition or have separated from military service by responding to them via multiple channels of communications, e.g., phone, email, chat, and in-person
Assess and triage the needs of warriors, caregivers, and family members
Coordinate alumni registration and verification process
Identify programs and services eligibility. Proactively communicate with warriors and family members to facilitate the registration process and answer eligibility questions. Utilize probing questions to identify specific needs and uncover new opportunities
Register warriors and family members
Provide program overviews to newly-registered warriors and family members for continuous support and engagement via inbound and outbound communications
Connect warriors, caregivers, and family members with WWP programs and services to assist them with their long-term recovery and empowerment
Identify and handle crisis situations, including suicide intervention and prevention
Follow up with internal teammates, warriors, caregivers, family members, and community resources as appropriate
Complete outbound calls to warriors with the intention of getting them engaged in WWP programs and services or to ensure they have no current specific needs
Utilize internal database to determine resources that are appropriate for the warriors and family support member’s needs
Research historical information using WWP internal systems
Create, update, and maintain current and accurate data in WWP internal systems
Research and vet external organizations to enhance the information and referral database
Adhere to call and email quality established standards set by leadership
Establish effective working relationships and work collaboratively with WWP teammates
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles
Other related duties as assigned
Qualification
Required
Successful completion of four-week, intensive Resource Center training upon hire
Ability to work flexible hours including evening hours. May require shift rotation to accommodate extended resource center hours (9 a.m. - 9 p.m. Eastern time)
Demonstrated understanding of WWP programs and services offered to wounded warriors
Demonstrated proficiency using appropriate etiquette when responding to email, helpline email, and phone
Strong written and verbal communication skills. Demonstrated ability to utilize effective verbal probing techniques to obtain information
Strong interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy
Demonstrated understanding of military culture and veteran issues, the emotional impact of combat, and the challenges faced by wounded warriors
Strong computer skills. Demonstrated proficiency using Microsoft Office
Accurate data entry and typing proficiency and skills. Demonstrated ability to timely and accurately maintain data in Salesforce
Good organizational and time management skills. Demonstrated ability to prioritize work effectively. Effectively complete assignments and meet deadlines
Unequivocal commitment to the highest standards of personal and business ethics and conduct
Mission-driven, guided by core values, and a pleasure to work with
Two years of call center experience, or customer service experience in a retail, hospitality, or healthcare organization
Two years of experience using Microsoft Office, e.g., Word, Excel, PowerPoint, Outlook
High school diploma or GED
Ability to obtain ASIST Certification within 1 year of hire
Preferred
Two years of administrative experience with a non-profit organization, preferably within a military family support services environment
Two years of experience handling crisis calls and escalation procedures
Two years of experience using a customer relationship management system, e.g., Salesforce
Bilingual-Spanish
Associate degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree
ASIST Certification
Benefits
A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Company
Wounded Warrior Project
Wounded Warrior Project is a military and veterans charity service organization empowering injured veterans and their families.
501-1000 employees
H1B Sponsorship
Wounded Warrior Project has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Lilly EndowmentFace the Fight
2025-12-10Grant· $15M
2024-09-18Grant
Leadership Team
Walter E. Piatt
Chief Executive Officer
Recent News
2026-01-11
2025-12-04
2025-11-11
Company data provided by crunchbase