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NetSuite · 2 hours ago

Principal Technical Program Manager (SRE)

United States

Full-time

Remote

Senior Level, Lead/Staff

$90K/yr - $200K/yr

6+ years exp

NetSuite, a leader in cloud solutions, is seeking a Principal Technical Program Manager focused on root cause analysis and systemic service improvement. In this role, you will lead RCA programs, collaborate with SRE and engineering teams, and enhance service resilience through analytical rigor and technical depth.

Cloud ComputingComputerCRMiOSSaaSSoftware

Responsibilities

Lead root cause analysis, post-incident reviews, and problem management initiatives for Oracle Analytics Cloud

Partner with SRE, DevOps, and Product Engineering to identify and eliminate systemic issues

Develop telemetry, monitoring, and observability improvements to accelerate fault detection

Build dashboards, SQL/Python analytics, and KPIs to track reliability and prevention effectiveness

Drive automation and CI/CD integration to reduce recovery time

Communicate findings and priorities across executive and engineering stakeholders

Qualification

Technical Program ManagementRoot Cause AnalysisIncident ManagementData AnalyticsCloud InfrastructureSRE PracticesPaaS/SaaSDistributed SystemsSQLPython

Required

6+ years in technical program management or cloud reliability roles

Deep knowledge of RCA, incident management, and SRE practices

Experience with PaaS/SaaS, distributed systems, and cloud infrastructure

Strong data analytics skills (SQL, Python)

Preferred

Prior software development or SRE background preferred

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance