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City of Fort Worth · 1 day ago

Customer Service Representative II

Fort Worth, TX

Full-time

Onsite

Entry, Mid Level

$18.32/hr - $22.90/hr

2+ years exp

The City of Fort Worth is one of the fastest growing large cities in the U.S. and is seeking a Customer Service Representative II for the Development Services Department. This role functions as the front line for the department, assisting customers with permitting and contractor registration related questions, while promoting orderly growth and development in the city.

Business DevelopmentConsultingGovernment

Responsibilities

In a call-center environment assist customers with permitting and contractor registration related questions. Process permit applications submitted by phone, in person or online

Explains applicable codes, ordinances, policies and procedures via phone, electronic communication and face-to-face interactions

Issue registrations, licenses, and permits in accordance with applicable codes and ordinances; and assesses applicable fees

Respond to customer requests made via CRM, phone calls and face-to-face inquiries from customers regarding permit application and processing

Responds to customer inquiries and complaints in a timely and efficient manner; resolves problems related to registrations, building permits and other related permits. Monitor the status of permit applications and follow-up as needed to assist customers with various permit issues

Ensure consistency and quality of customer experience; consistently perform daily tasks which require adherence to specific deadlines. Work diligently to promote departmental goals and meet business needs

Other duties as assigned in support of business needs and department goals