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Upperline Health · 2 hours ago

Regional Operations Director

United States

Full-time

Remote

Director/Executive

Upperline Health is a company that focuses on integrated patient care through a team of specialists. The Regional Operations Director is responsible for driving performance and operational rigor across multiple clinics, impacting a $30M+ P&L, and leading initiatives to enhance patient care and reduce costs.

Health CareHospitalPersonal Health

No H1B

Responsibilities

Work closely with the Regional Vice Presidents, Regional Medical Directors, the Upperline Plus (VBC) team and corporate functions to drive operational excellence

Accountable for leading and managing the operations and supporting team members of a new Upperline market

Analyze and manage P&L for designated region and address opportunities for improvement

Consistently communicate with clinic managers and staff - seek to understand operational pain points, initiate collaborative problem solving, drive performance and improvement, address and ensure understanding of new initiatives and foster culture

Coach, mentor, and develop team members to help them succeed

Support RVPs with monthly operational reviews, value-based care (VBC) analysis and reporting, operational efficiency questions (staffing ratios, turnover in partnership with HR) and program effectiveness

Collaborate with program manager to problem solve, refine, and drive key specialty programs

Ensure smooth integration of acquired independent practices into Upperline with intentional focus on the adoption of Upperline policies and practices, understanding of Upperline culture, values and expectations and participation in company-wide or regional initiatives

Partner with the Nashville team on the design and implementation of operational and population health initiatives

Support and build Upperline’s culture, promote dedication to the mission and model behaviors aligned with our CARES (Connection, Accountability, Resilience, Excellence, Service) values

Other duties, as assigned

Qualification

Healthcare operations experienceAnalytical skillsFinancial competenciesLeadership experienceAdvanced Excel modelingProblem-solving skillsEmpathyResilienceCuriosityCommunication skillsCollaboration skills

Required

Previous leadership experience required

Must have a customer first (patient centered) and operational excellence mentality

History of solving complex problems

Outstanding communication skills and ability to effectively collaborate and lead across functions and diverse stakeholders

Strong analytical and financial competencies - advanced Excel modeling skills and ability to compose and present reports leveraging disparate data sources

Exceptional levels of curiosity, empathy, tenacity, resilience, and willingness to roll up your sleeves

Ability and willingness to routinely visit clinic locations - approximately 35-50 % overnight travel

Relocation mobility expected for anticipated career pathing to Regional Vice President

US work authorization required