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SAP · 10 hours ago

SAP Concur- Senior Travel Engagement Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$154K/yr - $262K/yr

10+ years exp

SAP is a global leader in end-to-end business application software and services, helping organizations run better. The Senior Travel Engagement Manager is responsible for ensuring the success and satisfaction of travel direct customers, focusing on relationship management and customer engagement strategies.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

Responsibilities

Develop and maintain strong relationships within assigned client segment to ensure maximum adoption, satisfaction and retention levels, and client development are met

Identify and execute business strategy for assigned client segment

Focus on CoV/MVV and bringing value to customers with strategic engagement

Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods

Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions

Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients

Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, FA etc

Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented

Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, renewals, utilization/adoption, contractual compliance, and opportunities for expansion

Work with assigned Account Teams to help manage travel success plans where applicable, including managing territory assignments, tracking activities and territory planning for customer base

Develop and maintain strong relationships within assigned client account teams to ensure maximum adoption, satisfaction and retention levels, and client development are met

Advocate for customer base for future product travel enhancements, collaboration with staff, team and travel product stakeholders

Identify opportunities to help clients add Travel features to gain greater value from their Online booking solution