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The Health Plan (THP) · 4 hours ago

COBRA Representative

Wheeling, WV, US

Full-time

Onsite

New Grad, Entry Level

The Health Plan (THP) is seeking a COBRA Representative to support the COBRA/Eligibility Manager. The role involves applying COBRA enrollment guidelines, answering inquiries from members and administrators, and ensuring accurate processing and auditing of COBRA entries.

Health CareInsuranceNon ProfitWellness

Responsibilities

Assist with daily functions, COBRA entry and processing in the COBRA system

Assist with auditing the daily enrollment reports and the COBRA reports to assure no COBRA changes are missed

Ability to assist in phone calls and any lobby traffic

Establish and maintain a positive-cooperative working relationships

Work with the Account Executives and Employer groups answering any COBRA questions

Assist with the Enrollment Dept. when needed

Works Independently to meet all deadlines

Document clear, complete, contemporaneous notes with proper grammar, correct spelling, correct punctuation, and correct numerical key strokes

Communicate effectively with both internal and external participants

Familiar with Microsoft Outlook and the ability to email and attached correspondence

Qualification

Microsoft OfficeExcelCOBRA administrationHealth insurance experienceCustomer service experienceWritten communicationOral communicationDetail orientedOrganization skillsSelf-starter

Required

High School Graduate or Equivalent

Experience with Microsoft Office and Excel

Excellent written and oral communication skills

Self-Starter, detail oriented, and ability to work independently

Excellent organization skills, ability to prioritize and meet deadlines

Preferred

Prior experience in COBRA administration

Prior experience in health insurance arena

Prior customer service experience

Company

The Health Plan (THP)

The Health Plan is a clinically-driven, technology-enhanced, and customer-focused health maintenance organization that manages and improves the health and well-being of its members.

Founded in 1979