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Chase · 7 hours ago

Technology Support Lead

600 Travis St, Houston, TX, 77002, US

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Chase is one of the oldest financial institutions, providing innovative financial solutions to a diverse clientele. As a Technology Support Lead in the Corporate technology team, you will ensure operational stability and performance of production application flows while driving continuous improvement in user support and incident management.

BankingFinancial Services

Responsibilities

Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm

Proactively monitor production environments for anomalies, mitigate issues, and drive evolution and utilization of standard observability tools leading to improving MTTD/MTTR

Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration

Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals

Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis

Collaborates with technical experts, key stakeholders, and team members to resolve complex problems

Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil

Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers

Stays abreast of industry trends and emerging technologies, recommending enhancements to production management practices

Qualification

CI/CD toolsUnix/LinuxMonitoring toolsContainer orchestrationCloud platformsProgramming languageRoot Cause AnalysisSite reliability principlesITIL frameworkProblem-solving

Required

8+ years of professional experience in a large-scale technology enterprise or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Hands-on Experience working with CI/CD tools in a globally distributed hybrid environment (Cloud & On-premise) using Git/BitBucket/Github, Artifactory, Jenkins etc

Excellent problem-solving skills and the ability to conduct thorough Root Cause Analyses and engage with AD teams

Experience with Unix/Linux platform, cloud platforms such as AWS, Azure, or GCP

Support knowledge of containerization & orchestration technologies: ie: Dockers and Kubernetes

In-depth knowledge of monitoring and observability tools such as Geneos, Dynatrace, Grafana, Elasticsarch, and Splunk, including configuration, integration, and analysis of application and infrastructure metrics

Demonstrated success in leading large-scale, complex production environments in a fast-paced organization

Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform

Familiarity with container and container orchestration such as ECS, Kubernetes, Docker and Cloud Foundry

Proficient in at least one programming language such as Python, Java/Spring Boot, .Net, etc