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MutualOne Bank · 4 hours ago

Senior IT Support Specialist

Framingham, MA

Full-time

Onsite

Senior Level

$75K/yr - $108K/yr

MutualOne Bank is seeking a Senior IT Support Specialist who will be responsible for researching, recommending, and testing new technologies required by the Bank. This role includes providing day-to-day support for employees and requires an understanding of Business Continuity and Cybersecurity.

FinanceFinancial ServicesReal Estate

Responsibilities

Act as lead IT resource on projects

Support the Bank’s VDI / iWorkstation infrastructure including complete testing of new firmware and operating system versions before deployment

Act as escalation point for IT Support Specialists on tickets

Responsible for responding to help desk tickets

Researches, recommends, acquires and installs industry standard PC solutions

Installation, configuration and testing of Bank’s remote laptops (Thin Clients)

Testing new hardware peripherals

Provide support for Bank employees using remote equipment

Responsible for Bank’s phone system, adding, changing, deleting numbers

Assist IT management with updates to Bank’s IT Policy, Information and Cyber Security Policy and Cybersecurity assessment tool

Works as part of a team to resolve all data communication issues including telephone line, data line, telephone equipment or peripheral equipment failures

Qualification

VMwareLAN/WAN networksHardware/software installationCybersecurityProblem solvingDocumentation skillsCommunication skillsTeamwork

Required

VMware experience is a plus

Understanding knowledge of LAN/WAN networks and desktop technology

Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and the employees

Ability to work both independently and with the team

Strong Problem solving and documentation skills

Ability to work in a fast paced environment under time constraints when necessary

Hardware/software installation and maintenance experience

Successful completion of in-house training programs or other approved training programs

Compliance with BSA regulations as appropriate to the position

Requires manual dexterity, the ability to move and lift, up to 50 pounds

Must be able to travel to other worksites

Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours