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UK HealthCare · 2 days ago

Patient Financial Services Rep/UKHC

Greater Lexington Area

Full-time

Onsite

Entry Level

$17.50/hr - $27.31/hr

1+ years exp

UK HealthCare is seeking a Patient Financial Services Representative to manage the collection and resolution of inpatient and outpatient accounts. The role requires providing exceptional customer service to patients and ensuring the timely collection of necessary funds to support healthcare operations.

Health CareHealth DiagnosticsHospitalMedical

Responsibilities

Maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise and work successfully in a team as well as independently

Responsible for the collection and resolution of inpatient and outpatient accounts from governmental, commercial and/or managed care payers

Familiar with Hospital and departmental policies and procedures and able to utilize all resources within the Hospital and department to accomplish the assigned job duties

Provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations

Participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction

Qualification

Customer serviceHIPAA knowledgeMicrosoft OfficeAttention to detailCommunication skillsTime managementCritical thinkingOrganizational skills

Required

1 yr

None

The essential job functions of this position require you to: maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise and work successfully in a team as well as independently

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must