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ArcBest · 18 hours ago

Solutions Support Coordinator I

Fort Smith, AR

Full-time

Onsite

Entry Level

1+ years exp

ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. The Solutions Support Coordinator assists in development and management of processes for Managed Solutions accounts, supports data and shipment management, and provides coaching on Transportation Management System (TMS) functionality and processes.

AutomotiveInformation TechnologyRailroadSoftwareTransportation

Responsibilities

Support logistics solutions using the TMS software platform

Build relationships and directly communicate with account owners, carrier partners and other internal ArcBest departments to identify requirements and instill confidence to meet agreed-upon requirements

Maintain documentation of TMS processes and business rules to ensure continuity

Monitor compliance of TMS processes and inform team of potential non-conformance

Work directly with Managed account owners to assist in growth and execution of Managed Solutions customers

Provide innovative ways to execute supply chain objectives more efficiently through the TMS platform

Display sense of urgency, ability to work under pressure, with attention to detail

Communicate key performance metrics, TMS implementation, integration, and on-going program information and updates to leaders and other Company personnel

Communicate clearly and effectively across various departments or areas

Develop comprehensive understanding of TMS processes and functionality

Other duties and projects, as assigned

Qualification

Transportation Management SystemLogistics experienceMicrosoft Office SuiteDatabase experienceRelationship ManagementEffective CommunicationsCustomer FocusProblem Solving