Aflac · 1 week ago
Billing Coordinator II
FL, US
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expAflac is a Fortune 500 company and an industry leader in voluntary insurance products. They are seeking a Billing Coordinator II to oversee group accounts, manage billing discrepancies, and collaborate with internal and external partners to ensure accurate premium payments.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Oversees group accounts with moderate enrollment, product and billing complexities
Oversees multiple group accounts and their members, focusing on premium accounting and billing
Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies
Manages and reconciles suspense accounts for assigned blocks
Collaborates with external and internal partners to ensure accurate premium payments and applications
Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments
Reports the financial status of group accounts to internal and external partners
Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed
Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices
Builds and maintains positive relationships with internal and external clients
Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities
Performs other duties as assigned
Qualification
Required
Outstanding knowledge of payroll account management
Excellent presentation, negotiation, and customer service abilities
Strong analytical and problem-solving skills
Excellent interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac's clients
Experience addressing diverse customer needs
Bachelor's Degree in a related field
2 years of job-related work experience in the insurance and/or financial industry
Or an equivalent combination of education and experience
Preferred
At least 2 years of experience implementing vendor platform and payroll systems
Experience with billing services
Benefits
Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
An opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
Other leaves of absence, if eligible
Company
Aflac
Aflac is a company that offers individuals and companies supplemental disability insurance.
10001+ employees
H1B Sponsorship
Aflac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (3)
2022 (7)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-06-14IPO
Leadership Team
JR Shamley
SVP National Accounts Business Development & Growth Solutions
Matthew D. Owenby
SVP, Chief Human Resources Officer and Corporate Services Executive
Recent News
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